Customer Engagement Cloud
Oracle Customer Engagement Cloud Services (CECS) is a suite of cloud-based applications designed to help companies manage their customers better. The CECS suite consists of four core modules: Customer Relationship Management (CRM), Marketing Automation, Analytics, and Digital Experience Optimization.
Oracle CECS is a comprehensive solution that helps businesses improve customer experience across channels. The suite provides a single view of customer interactions across multiple channels, enabling them to gain insights into customer behavior and engage with them at every touchpoint.